Dutch-Bangla bank has a great position in this market. Thus, by the little knowledge and information that we have tried to gather, we have built our base in this report and had tried to work accordingly. Since its inception in but started its operation from 3rd June , it is mentionable here that I have been working in DBBL since 1st June DBBL stands to give the most innovative and affordable banking products to Bangladesh. Robust means the system will be able to cope with any practical scenario, which may be totally unexpected, but still can control it and attain their desired performance. The core objective is to analyze the different delivery channels which are using by Dutch-Bangla Bank Limited in its banking services and identify the satisfaction of the client regarding these modern technology based services.
Finally my supervisor made the questionnaire free from all types of error and the questionnaire becomes in to a complete one. Banks set their depository policy. In at the time of liberation Bangladesh has got six number of banking financial Institutions. In the modern banking system there are so delivery channels are using by the banks to give the better service to its clients like ATM, On-line banking service, Internet Banking services etc. This fact forces us to use profitability ratios efficiency ratios, and risk management indicators to measure performance of banks. Thus, the main motive of the company is not only to maximize their profit or their profitability, but also have to emphasize in how to achieve this ability, what can be done to achieve such potential, and at the end of the day, how to measure the performance, so as to know the relative strength of the company or the firm, both qualitatively and quantitatively, in comparison to the performance of the overall industry and its rivals. Sl Number Name ID 1.
Banks set their depository policy.
At first a draft questionnaire is prepared by reviewing literature after a discussion of all kn the draft questionnaire is finalized. But considering the time, resource constraints allotted for this survey 1 consider 50 fifty clients those who are enjoying the services through the different delivery channels of the Dutch-Bangla Bank Limited. The technique of this process is called coding which makes the data processing easier.
Banking industry is one of the most important industries in any country. I made a terj questionnaire at first, discussed several times with my colleagues and he made he necessary corrections and then I made final questionnaire:. On the basis of pre-testing some questions were deleted, added or modified to best suit the objective of the study.
At that time there are some private commercial banks came in the private sector with private management like National Bank, Islami Bank Bangladesh Limited, etc. Risk free lending is the key factor to earn more profit as well as it will be an important catalyst for bringing about economic development in a country.
They opined that the rural people of the country should be taken under the new technology. Dutch-Bangla bank has a great position in this market. Skip to main content.
The study area, rbbl is mentioned above, is the most whole sale business is of the country, so most of the people of the area depend on business and services. The process will be one of movement on growth towards total structural change in areas of economic, social, cultural structure.
The sponsoring shareholders of DBBL did not take any dividend for terrm initial 5 years in order to increase the capital base of the Bank; rather they may give dividend to their preferred stockholders in a continuous basis. All kinds of business activities are fully related to the banking activity.
We have tried to see how the firm in performing in comparison to its rivals in the market, and papr tried to evaluate their activities in terms of one of their rivals, Eastern Bank Bangladesh Limited EBL. Presently DBBL is running with 64 sixty four branches and by the end of the year the number of branches will be at least 90 ninety.
I will change all the qualitative variables in to dummy variable. These are the paler private sector commercial bank in Bangladesh.
After analysis the collected data I have found the satisfaction of the clients on the services of the delivery channels of DBBL that almost all of them are satisfied about the service provided by the bank specially the ATM services with the largest network in Bangladesh and some of them are not fully satisfied they think that service should be improved.
For example, for current deposit there is no interest, for saving pxper interest level is too low, for fixed deposit and for pension deposit, the interest level dbbll high. Bargaining power is limited to the corporate client.
;aper Thus, we hope that we have fulfilled what was needed of us, and had tried our best to complete the report as per requirements. Depositors can choose their own deposit system. According to the title of the study it is obvious that all the peoples of over all Bangladesh are our study population. No act is without purpose. Thus, by the temr knowledge and information that we have tried to gather, we have built our base in this report and had tried to work accordingly. In a company, online banking is the substitute product of their branch banking.
We hope that it will meet our expected standard. Finally my supervisor made the questionnaire free from all ebbl of error and the questionnaire becomes in to a complete one.
It indicates how much excess value has been created by the banks for its shareholders after deducting the minimum rate of return required by the shareholders. This industry has a great competition. Sayedur Rahman 4. It contains many questions pertaining to the field of inquire and provides space for answers.